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Contact HIS
Phone: 877.762.9790
Phone (Intl.): 678.762.9790
Fax 678.762.9789
email us -
About HIS
Support Center
Contact Customer Support
Free telephone support can be obtained by calling HIS at 877.762.9790 (678.762.9790 outside the U.S.) between the hours of 8:30 a.m. to 5:00 p.m. Eastern Standard Time or by sending an e-mail to CustomerService@HISmonitors.com.
Warranty and Repair Service
In order to receive repair service in or out of warranty you must get prior approval from HIS.
To request warranty service you can telephone us at 877.762.9790 (678.762.9790 outside the U.S.) or send an e-mail to CustomerService@HISmonitors.com. If we determine that service is needed we will give you a Return Material Authorization (RMA) number. This RMA number must be conspicuously marked on the outside of the shipping box. HIS will not accept shipments not accompanied by the RMA number. You must ship or deliver the product to HIS freight prepaid.
The HIS service group will follow up with a problem report within one business day of receiving the product. Most repairs can be completed within 1-2 business days of receipt. No billable repairs will be made without prior approval.
For repairs not covered by warranty, a standard inspection fee of $50 will be charged to determine the nature of the problem. This fee will be applied to any necessary repairs.
Downloads
Touchscreen drivers, software, installation guides, and programming examples